FAQ's

Where are you located?

We are located in Melbourne, Australia.

How long will it take for my order to ship?

Our standard estimated processing time is 1-3 working days after your order is placed. We are currently receiving a high volumes of orders, please allow more working days for your order to be dispatched, we appreciate your patience and support.

What payment methods do you accept?

• Visa
• MasterCard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay 
• Union Pay

Do you ship internationally?

Yes, please refer to shipping information below.

Can I cancel my order?

If you need to cancel your order please get in contact with us at info@kinsein.com, if your order has not yet been dispatched.